Introduction

Eterra Med Spa (“Eterra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We may collect personal information such as name, email address, phone number, billing and shipping address, and payment information processed securely through third-party processors.

We may also collect limited health information voluntarily provided for services, as well as automatically collected technical data such as IP address, browser type, and website usage data.

How We Use Your Information

We use collected information to schedule and manage appointments, process payments and orders, communicate regarding services, deliver concierge IV therapy services, improve website functionality, and comply with legal obligations.

Payment Processing

All online payments are processed through secure third-party payment processors. Eterra Med Spa does not store full credit card information on our servers.

Cookies and Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze site traffic. You may adjust your browser settings to refuse cookies if desired.

Information Sharing

We do not sell your personal information. We may share information with payment processors, scheduling platforms, shipping providers, service providers assisting in business operations, or legal authorities when required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100 percent secure.

Your Rights

You may request access, correction, or deletion of your personal information where legally permitted by contacting [email protected].

HIPAA Notice

Submission of information through this website does not establish a provider-patient relationship and may not be subject to HIPAA protections until you become an established patient and complete required consent documentation.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact

Eterra Med Spa
Email: [email protected]
Operating in New York